- #CALL CENTER WIRELESS HEADSET WITH MIC BLUETOOTH#
- #CALL CENTER WIRELESS HEADSET WITH MIC PROFESSIONAL#
- #CALL CENTER WIRELESS HEADSET WITH MIC FREE#
Free yourself to give your customers the best, most responsive service possible.
Free yourself to work naturally without the restrictions posed by a tethered cord.
#CALL CENTER WIRELESS HEADSET WITH MIC BLUETOOTH#
Inability to seamlessly switch between desk phone, computer and Bluetooth The Solutionįree yourself to get more done. Limited flexibility relating to call conferencing No incoming call ring notifications when away from the desk Inability to take phone calls when away from your desk Can’t collaborate with co-workers nearby while on a live call When using a wired office headset you are limited in several ways: The points being raised here are that wired headsets have inherent limitations when compared to wireless headset for office phone. However, when you use wireless headset for call center, you’ll have this feature and unrivaled flexibility available to you. If a Customer Service Representative wants to use their wired headset on a desk phone, then switch over seamlessly to a computer and/or to a Bluetooth device, is that possible when using a wired office headset? Not presently.
#CALL CENTER WIRELESS HEADSET WITH MIC PROFESSIONAL#
Though there are some phone based services that allow for conferencing, it’s not the same as a professional wireless headset that not only offers the conference feature, but advantageous mobility as well, which isn’t a phone service feature. How does a Customer Service Representative via their wired headset, collaborate with other headset users on a live call? The short answer is they can’t. One limitation is there’s no incoming call notification. There’s no way for them to know because they’re using a wired headset that has many limitations. If the Customer Service Representative is away from the desk and a live call comes in, will he/she know that they have an incoming call? Nope.
A fundamental disadvantage of a wired office headset when compared to a wireless headset for office phone. How does a Customer Service Representative take a call when away from the desk if using a wired office headset? They can’t because their headset is wired which doesn’t allow for remote call answering. They’re required to place the caller on hold (which most people don’t like), while they find the person to converse with, then walk back to the desk and resume the call. How does a Customer Service Representative confer with a Supervisor or co-worker while on a live call without the need to place the client on hold so they can get up and This means that anytime they need to step away from the desk, they aren’t available to take calls.Ĭonferring, convenience & customer service With a wired office headset, how does a Customer Service Representative get up from their desk to grab a quick cup of coffee without logging out? Generally speaking, they don’t. Here are a few areas where a wired headset has limitations for a CSR In either case, they do a lot of talking to customers throughout the day using a headset. This can be a desk phone, or it might be a computer based Softphone. Though wired headsets, in particular, those worn over the head, are perhaps the most common headsets used by Customer Service Reps, there is a strong argument for a wireless headset for call center.Ī Customer Service Representative typically spends the entire day on the phone. Convertible - can be worn over the ear, then converted to over the head Over the head - either single (mono) or double ear (duo) speakers - Over the ear - worn over the ear vs. Wireless business headset that doesn’t have a cord They also come in three general wearing styles Office headsets come in two broad categories Though there are many different types of professional business headsets, this blog will attempt to provide you with thoughts on why choosing a wireless headset is your best all around choice. If you, or someone in your office works in a Call Center as a Customer Service Rep, having a reliable, great sounding headset is a critically important business tool.
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